SG

    Frequently Asked Questions

    Find answers to common questions about garage door repair, installation, maintenance, and more. Can't find what you're looking for? Give us a call!

    Top Questions

    These are the questions we hear most often from homeowners.

    Track misalignment is one of our most common service calls, and we typically resolve it within 1-2 hours of arrival. Our technicians carry all necessary tools and replacement parts in their fully-stocked service vehicles. When you call, we'll dispatch a technician within 30 minutes during business hours. Once on-site, we'll inspect the entire track system, identify the cause of misalignment (whether from impact, loose hardware, or wear), and make precise adjustments. In most cases, we can realign tracks and get your door operating smoothly the same day. If track replacement is needed due to severe damage, we carry the most common track sizes and can often complete the replacement immediately. For unusual sizes, we can typically source parts within 24-48 hours.
    Track misalignment can result from several causes: **Impact Damage**: The most common cause is accidentally hitting the track with a vehicle or equipment. Even a minor bump can shift the track enough to cause binding or uneven operation. **Loose Hardware**: Over time, vibration from regular door operation can loosen the bolts and brackets securing the tracks. This allows gradual shifting that worsens with continued use. **Foundation Settling**: If your garage's foundation settles unevenly, it can shift the doorframe and attached tracks out of alignment. **Broken or Worn Rollers**: When rollers fail, they can jump the track and cause damage. The door may continue operating but with added stress on the track system. **Improper Installation**: Unfortunately, we sometimes see tracks that were never properly aligned during installation, causing ongoing problems. **Weather and Temperature**: In Oregon's coastal climate, temperature fluctuations and moisture can affect metal tracks, especially if they're not properly treated for the environment. Prevention is key: annual maintenance inspections can catch early signs of misalignment before they become serious problems. We recommend having your tracks inspected and hardware tightened at least once per year.
    Yes! We understand that a new garage door is a significant investment, and we want to make it accessible for every homeowner. We offer several financing options to fit different budgets: **0% Interest Financing**: For qualified buyers, we offer 12-month same-as-cash financing with no interest if paid within the promotional period. **Extended Payment Plans**: Spread your investment over 24-60 months with competitive rates starting as low as 4.99% APR. **No Money Down Options**: Qualified buyers can begin their project with zero upfront cost. **Quick Approval**: Most applications are approved within minutes, and we handle all the paperwork on-site. Our carriage-style doors range from $2,500 to $6,000+ installed, depending on size, materials, and features. With financing, you can enjoy a beautiful new door for as little as $75-150 per month. To learn more about financing options or get pre-approved, call us at (541) 299-3293 or request a free quote online. We'll provide a detailed estimate and discuss payment options that work for your situation. Remember: investing in a quality garage door typically returns 93-97% of its cost in home value—it's one of the best home improvement investments you can make!

    More Questions

    We recommend professional maintenance at least once per year. Annual service includes lubrication, spring adjustment, safety testing, and a thorough inspection that can catch problems before they become expensive repairs.

    We're certified dealers for major manufacturers including Clopay, Amarr, Wayne Dalton, and CHI. We can help you choose the right brand based on your budget, style preferences, and performance needs.

    A typical residential garage door installation takes 3-5 hours. This includes removal of the old door, installation of the new door and hardware, opener setup, and programming. We complete most installations in a single visit.

    Yes, we service all major opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and more. Our technicians are trained on both residential and commercial systems.

    We provide a comprehensive 5-year warranty on all parts and labor for installations and repairs. This warranty is fully transferable if you sell your home, adding value to your property.

    Absolutely! We specialize in WiFi-enabled smart openers that let you monitor and control your garage door from anywhere using your smartphone. We'll set up the app and show you how to use all the features.

    Still Have Questions?

    Our team is happy to answer any questions you have about your garage door. Give us a call or send us a message!

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